Shipping policy
Last updated: 6 February 2026
Store: https://tuckson.london
We ship orders with care, and we aim to dispatch promptly. This policy explains where we ship, typical timelines, and what to do if something goes wrong.
1) Where we ship
United Kingdom
We ship within the UK, including perfumes and food items.
International shipping
We offer international shipping only for non-perfume and non-food items (for example, journals, handbags, and textiles), subject to destination restrictions.
Perfume and food items are not currently available for international shipping.
2) Processing time
Orders are typically processed within [1–3] business days. During launches, holidays, or high-demand periods, processing may take longer. If a delay is significant, we will contact you.
3) Delivery times and tracking
Delivery times shown at checkout are estimates and are not guaranteed. Once your order ships, you will receive a confirmation with tracking details (where available).
We are not responsible for delays caused by carriers, customs processes, severe weather, or events outside our control.
4) Shipping costs
Shipping charges are shown at checkout and vary by destination, weight, and service level.
5) Customs, duties, and import taxes (international orders)
For international deliveries (where offered), local import duties, taxes, and clearance fees may apply. These charges are set by the destination country and are the responsibility of the recipient unless we explicitly state otherwise.
6) Delivery address accuracy
Please check your delivery address carefully at checkout. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the address.
7) When risk passes to you
Risk in the goods passes to you on delivery, when you (or a person you nominate) takes physical possession of the goods, unless you have arranged your own carrier that is not offered by us.
8) Missing parcels, damage, or problems on arrival
If your order arrives damaged, or if something is missing, please contact us within 48 hours of delivery via our contact page with:
· Your order number
· Clear photos of the item(s) and outer packaging
If a parcel appears lost in transit, contact us and we will work with the carrier to investigate.
9) Returns shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For approved faulty or incorrect items, we will cover reasonable return shipping costs.
10) Contact
Questions about shipping can be sent via our contact form: https://tuckson.london/pages/contact and include “Shipping” in the message.