Last updated: 7 February 2026
Store: https://tuckson.london
Contact: https://tuckson.london/pages/contact

We ship orders with care and aim to dispatch promptly. This policy explains where we ship, typical timelines, and what to do if something goes wrong.

1) Where we ship

United Kingdom

We ship within the UK, including perfumes and honey.

International shipping

We offer international shipping for non-perfume and non-food items only (for example, journals, handbags, textiles), subject to destination restrictions and carrier rules.

Perfume and honey are UK only and are not available for international delivery.

2) Processing time

Orders are typically processed within [1–3] business days. During launches, holidays, or high-demand periods, processing may take longer. If a delay is significant, we will contact you.

3) Delivery times and tracking

Delivery times shown at checkout are estimates and are not guaranteed. Once your order ships, you will receive a confirmation with tracking details where available.

We are not responsible for delays caused by carriers, customs processes, severe weather, or events outside our control.

4) Shipping costs

Shipping charges are shown at checkout and vary by destination, weight, and service level.

5) Customs, duties, and import taxes (international orders)

For international deliveries, local import duties, taxes, and clearance fees may apply. These charges are set by the destination country and are the responsibility of the recipient unless we explicitly state otherwise.

6) Delivery address accuracy

Please check your delivery address carefully at checkout. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the address.

7) When risk passes to you

Risk in the goods passes to you on delivery, when you (or a person you nominate) takes physical possession of the goods, unless you have arranged your own carrier not offered by us.

8) Missing parcels, damage, or problems on arrival

If your order arrives damaged, or if something is missing, please contact us within 48 hours of delivery via https://tuckson.london/pages/contact, with:

• Your order number
• Clear photos of the item(s) and outer packaging

This timeframe helps us investigate with the carrier and does not affect your statutory rights.

If a parcel appears lost in transit, contact us and we will work with the carrier to investigate.

9) Returns shipping

For change-of-mind returns, the customer is responsible for return shipping costs. For approved faulty or incorrect items, we will cover reasonable return shipping costs.

10) Contact

Questions about shipping can be sent via our contact form: https://tuckson.london/pages/contact and include “Shipping” in the message.